For the first bug of Christmas, my manager said to me
     See if they can do it again.

For the second bug of Christmas, my manager said to me
     Ask them how they did it and
     See if they can do it again.

For the third bug of Christmas, my manager said to me
     Try to reproduce it
     Ask them how they did it and
     See if they can do it again.

For the fourth bug of Christmas, my manager said to me
     Run with the debugger
     Try to reproduce it
     Ask them how they did it and
     See if they can do it again.

For the fifth bug of Christmas, my manager said to me
     Ask for a dump
     Run with the debugger
     Try to reproduce it
     Ask them how they did it and
     See if they can do it again.

For the sixth bug of Christmas, my manager said to me
     Reinstall the software
     Ask for a dump
     Run with the debugger
     Try to reproduce it
     Ask them how they did it and
     See if they can do it again.

For the seventh bug of Christmas, my manager said to me
     Say they need an upgrade
     Reinstall the software
     Ask for a dump
     Run with the debugger
     Try to reproduce it
     Ask them how they did it and
     See if they can do it again.

For the eighth bug of Christmas, my manager said to me
     Find a way around it
     Say they need an upgrade
     Reinstall the software
     Ask for a dump
     Run with the debugger
     Try to reproduce it
     Ask them how they did it and
     See if they can do it again.

For the ninth bug of Christmas, my manager said to me
     Blame it on the hardware
     Find a way around it
     Say they need an upgrade
     Reinstall the software
     Ask for a dump
     Run with the debugger
     Try to reproduce it
     Ask them how they did it and
     See if they can do it again.
 
For the tenth bug of Christmas, my manager said to me
     Change the documentation
     Blame it on the hardware
     Find a way around it
     Say they need an upgrade
     Reinstall the software
     Ask for a dump
     Run with the debugger
     Try to reproduce it
     Ask them how they did it and
     See if they can do it again.

For the eleventh bug of Christmas, my manager said to me
     Say it's not supported
     Change the documentation
     Blame it on the hardware
     Find a way around it
     Say they need an upgrade
     Reinstall the software
     Ask for a dump
     Run with the debugger
     Try to reproduce it
     Ask them how they did it and
     See if they can do it again.
 
For the twelfth bug of Christmas, my manager said to me
     Tell them it's a feature
     Say it's not supported
     Change the documentation
     Blame it on the hardware
     Find a way around it
     Say they need an upgrade
     Reinstall the software
     Ask for a dump
     Run with the debugger
     Try to reproduce it
     Ask them how they did it and
     See if they can do it again.